Cookie Policy & Storage Transparency

At SagaMail (operated by SagaSoft LLP), we believe sovereign communication begins with absolute clarity about what software runs inside your browser.

Unlike mass-market email platforms and hosting companies, we do not employ behavioral advertising cookies, cross-site trackers, or surveillance pixels. We do not sell your navigation habits to data brokers, and we never train artificial intelligence models on your email text or account activity.

This Cookie Policy explains what cookies, tokens, and local storage keys we store on your device, why each item is required, and how you can exercise full control over your preferences in compliance with the Indian Digital Personal Data Protection Act (DPDPA 2023) and the Information Technology Act, 2000 (India).

Cookies are tiny text files deposited on your computer or mobile device by a web server. When your browser navigates between different pages of our dashboard or storefront, cookies identify your authenticated session and safeguard your transactions.

In addition to standard HTTP cookies, modern web applications utilize HTML5 Local Storage and Session Storage. These browser-native storage spaces retain client-side preferences (such as your chosen feature flag provider, your active shopping cart, or your consent preferences) without sending unneeded headers across every network request.

To provide immediate technical guidance, onboarding support, and sales consultations, we integrate a privacy-conscious live chat widget provided by Tawk.to Inc. (Property ID: 6a6783ac65781e1d468dc2df).

When you initiate or view the chat widget, Tawk.to places anonymous session identifiers (such as __tawkuuid and Tawk_LoadStart) to ensure that if you navigate from our pricing page to the domain search console, your ongoing conversation with our support specialist is not lost.

Tawk.to does not harvest your personal emails, does not access your mailboxes, and does not sell your contact information. You can review their privacy credentials at tawk.to/privacy-policy.

When upgrading a subscription or registering sovereign domains, checkouts are processed via Razorpay Software Private Limited.

Razorpay creates encrypted, transient tokens necessary to verify two-factor authentication (3D Secure / UPI intent) and protect merchants against card fraud. SagaMail never observes or records your credit card numbers, CVVs, or Net Banking credentials on our own servers.

You can update your cookie preferences at any time using the quick selector box located in the sidebar of this page, or by clicking “Cookie Preferences” in the website footer.

You may also configure your web browser to automatically reject all third-party cookies or alert you whenever a cookie is set. Note that disabling strictly necessary cookies (such as sid) will prevent you from signing in to your workspace dashboard.

In accordance with the Digital Personal Data Protection Act, 2023 (India):

• Notice & Consent: We provide clear, itemized notice of all data stored on your device before collection.
• Purpose Limitation: Cookies and local keys are used strictly for delivering the contracted email, domain, and support services.
• Right to Withdraw Consent: You have the absolute right to withdraw consent for non-essential storage at any time with immediate effect.
• Indian Data Residency: All core mail servers, MariaDB databases, and session caches are hosted within certified Tier-4 data centers located in India.

If you have questions regarding this Cookie Policy or wish to lodge a grievance regarding our data practices, please contact our designated Grievance Officer: